SHIPPING POLICY

At Nav Vishwa Ayurveda, we aim to process and deliver your orders safely and on time across India.

1. Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the customer's location and courier service.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before the order is placed.

4. Delivery Address

Customers are responsible for providing a correct and complete delivery address, including:

• Full name
• House/Flat number
• Street/Area
• City
• State
• PIN code
• Active mobile number

Nav Vishwa Ayurveda will not be responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address or unavailable/incorrect contact information.

5. Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email or other available communication methods.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Courier related issues
• Transportation disruptions
• Incorrect address or contact information
• Customer unavailability

We will make reasonable efforts to assist customers in case of delivery delays.

7. Failed Delivery / Returned Parcel

If a parcel cannot be delivered because the customer is unavailable, provides an incorrect address or refuses to accept the parcel, the order may be returned to us by the courier.

Any re-shipping of a returned parcel may be subject to additional shipping charges.

8. Cash on Delivery

For Cash on Delivery orders, the customer must pay the complete order amount to the delivery partner at the time of delivery.

Customers are requested to accept confirmed COD orders and avoid unnecessary refusal of parcels.

9. Damaged Package

If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to contact our customer support as soon as possible and provide photographs/videos of the package and product.

10. Contact Us

For shipping-related questions or assistance, please contact:

Nav Vishwa Ayurveda
Customer Support: 6397451955
Email: navvishwaayurveda@gmail.com